Terms of service
1. GENERAL PROVISIONS
These general terms of business (hereinafter: Terms of Business) represent an agreement between the company Frame Art Studio d.o.o. (hereinafter: the seller) and buyers of the KnitWear online store. The business terms and conditions also regulate the terms of use of the online store at the web address https://knitwear.si/en, the rights and obligations of the seller and the user, and the content of the concluded sales contract.
The Terms of Business are an integral part of the contract, therefore at the beginning of the purchase process, the seller will specifically draw the customer’s attention to the Terms of Business and ask him to confirm that he is familiar with them and that he agrees with them. Since the customer is bound by the Business Terms and Conditions, which are valid at the time of submitting the online order, we advise him to carefully read the Business Terms and Conditions before using the online store.
The seller reserves the right to change the Terms of Business in the KnitWear online store.
2.SELLER INFORMATION
Your personal data is collected and processed by Frame Art Studio d.o.o.
Company Name: Frame Art Studio, foto in video produkcija, d.o.o.
Abbreviated name: Frame Art Studio d.o.o.
Headquarters: Ljubljana
Company address: Peruzzijeva 108E, Ljubljana
Registration number: 9745912000
Tax number: SI 59476451
E-mail address: info@knitwear.si
IBAN account: UNICREDIT BANKA SLOVENIJA d.d., TRR: SI56 2900 0005 4024 395
The KnitWear online store is operated and managed by Frame Art Studio d.o.o., which also acts as the data controller and seller.
If you have any questions regarding the processing of your personal data, or if you wish to exercise your rights under applicable data protection laws, you can contact our Data Protection Office at:
📧 info@knitwear.si
We are committed to responding to all privacy-related inquiries promptly and transparently.
3. PRODUCT OFFER AND PRICES
In the KnitWear online store, customers can browse and purchase products organized into various categories. Orders can be placed online 24 hours a day, 7 days a week, throughout the year.
Due to the dynamic nature of online business, the store’s product range is regularly updated and may change at any time. The seller strives to ensure that all product information and photographs are accurate and up to date.
If an item is temporarily out of stock, this will be clearly indicated on the website or communicated via email after the order has been placed.
All product prices are displayed in euros (EUR) and include VAT, but exclude delivery costs. The prices shown also reflect any applicable discounts or promotional offers. Prices are valid at the time the order is placed and remain binding only for that purchase.
All special promotions and offers in the online store are valid until the stated expiry date or while supplies last. Unless otherwise specified, promotions and discounts cannot be combined. The seller reserves the right to change prices without prior notice.
4. CUSTOM-MADE PRODUCTS
For orders where a product is made according to the customer’s specific requirements — such as the selection of alternative materials, additional adjustments, or tailoring to individual measurements — the item is considered custom-made and created exclusively for that customer.
Because such products are individually customized and cannot be resold, returns or exchanges are not possible in these cases.
5. REGISTRATION
Creating a user account is not required to make a purchase in the online store. Customers may complete their order through the express checkout process, without prior registration.
However, customers who choose to register will create a user account by providing a username, which is identical to their email address, and by selecting a password of their choice. The combination of these credentials uniquely identifies the user and links them to the information provided.
Registration simplifies future purchases and ensures that customer data is securely stored and handled in accordance with the terms agreed upon by the user.
The buyer is solely responsible for the accuracy of the information entered during registration.
6. PURCHASE PROCEDURE IN THE ONLINE STORE
6.1. Product selection
In the online store, the customer selects the desired product by clicking on it. After entering all required product details or preferences, the customer adds the item to the cart by clicking “Add to Cart.”
Once the product has been added, the system confirms the action. By clicking “View Cart” or the shopping cart icon in the upper right corner of the page, the customer can review the contents of the cart.
To complete the purchase, the customer proceeds by clicking the “Checkout” button.
6.2. Changing the quantity and removing the product from the cart
If the customer makes a mistake or wishes to change the quantity of a selected product, they can easily do so by clicking on the shopping cart icon in the upper right corner of the page.
The quantity can be adjusted by entering the desired number or by using the “− / +” buttons.
To remove an item completely, the customer simply clicks on the “X” icon next to the product.
6.3. Continue to Payment
The buyer proceeds with the purchase by clicking the “Checkout” button.
To complete the order, the buyer must fill in the required fields as outlined below:
- Coupon code: If the buyer has a coupon, they can click the link next to “Have a coupon?” and enter the code. Please note that coupon codes cannot be applied to products that are already discounted.
- Billing details: The buyer must complete all mandatory fields in the form, providing the information required to confirm, process, and deliver the order.
- Delivery to another address: If the product should be delivered to a different address, the buyer selects “Deliver to another address” and provides the necessary details.
- Newsletter subscription: The buyer may opt to receive updates and exclusive offers by selecting “Sign up for our exclusive news.”
- Order notes: If the buyer wishes to include any specific instructions or comments regarding the order, these can be entered in the “Order notes (optional)” section.
Finally, the buyer selects a payment method and must confirm that they have read and agree with the Terms of Businessby checking the box “I have read and agree to the Terms of Business of the website.”
6.4. Order Review and Confirmation
Before submitting the order, all key details will be displayed on the screen, allowing the buyer to carefully review and verify the information — including the list of products added to the cart and their respective prices.
If the buyer wishes to make any changes to the selected products or quantities, they can use the “Back” function in their browser to return to the cart and adjust the order.
During the final review, the buyer can also verify all entered personal and delivery information and correct any errors if necessary.
If any required fields are left incomplete or contain invalid data, the system will display a visible, real-time notification prompting the buyer to correct the issue before proceeding.
6.5. Order Completion
The order is successfully placed once the buyer clicks the “Buy Now” button.
After the order has been submitted, a confirmation message — “Thank you for your order” — will appear on the website, indicating that the purchase has been completed.
6.6. Confirmation of Contract Conclusion
After submitting the order, the buyer will receive an email confirmation as proof of the concluded sales contract.
The confirmation will be delivered to the buyer’s email inbox.
The buyer may also download and save the Terms and Conditions in PDF format by clicking the link provided in Section 17 of these Terms and Conditions.
7. CONCLUSSION OF THE SALES CONTRACT
The sales contract is deemed concluded at the moment the online store sends the buyer the first email confirming the status of the order.
From that point onward, all prices and other terms are fixed and binding for both the Seller and the Buyer. The buyer will receive confirmation of the concluded contract at the email address provided during the order process.
The person whose details were entered at the time of placing the order is considered the Buyer. Subsequent changes to customer information are not possible.
Purchases may only be made by individuals who are of legal age.
The sales contract, together with these Terms and Conditions, serves as written confirmation of the concluded agreement.
An electronic record of the contract is securely stored on the Seller’s server.
8. PAYMENT METHODS AND INVOICE ISSUING
The following payment methods are available in the online store:
- Direct bank transfer
- Credit or debit card (Visa / Mastercard)
- PayPal
For direct bank transfers, the buyer makes the payment to the Seller’s bank account, quoting the order ID as the reference. The buyer must complete the payment within 48 hours of placing the order; otherwise, the order will be considered cancelled.
For payments made via PayPal or credit card, the buyer is subject to the terms and conditions of the selected payment service provider.
The Seller will begin processing and dispatching the order only after the payment has been successfully received.
An invoice for the completed purchase will be included with the shipment and delivered to the buyer together with the ordered product.
9. DELIVERY AND SHIPPING
The Seller prepares the ordered products within the agreed timeframe, ships them, and hands the parcel over to the designated delivery service.
Deliveries within the Republic of Slovenia are handled by Pošta Slovenije.
The delivery cost for orders valued up to €150 is €3.90, while shipping is free for purchases exceeding €150.
If the buyer chooses to collect the package at a Petrol service station, additional charges by Petrol apply for parcels delivered via GLS:
- €0.45 for package delivery service
- €1.05 for cash-on-delivery processing
For GLS deliveries, an additional fee of €0.45 applies to packages without cash-on-delivery, and €1.50 to those with it. These fees are charged per individual package.
10. RIGHT OF WITHDRAWAL AND RETURN OF THE PRODUCT(S)
For contracts concluded at a distance, the buyer has the right to withdraw from the contract within fourteen (14) dayswithout providing a reason for the decision.
The withdrawal period begins on the day following the date on which the buyer or a third party designated by the buyer takes possession of the product.
The withdrawal notice is considered timely if the buyer’s written notification of withdrawal is sent before the expiry of the 14-day period.
The buyer may not exercise the right of withdrawal in cases excluded under the applicable Consumer Protection Act.
In accordance with Article 43. of the Consumer Protection Act, the return of cosmetic products is not possible for hygiene reasons if the products have been opened or used after delivery.
Since our products do not include a protective seal, returns of delivered products are unfortunately not possible, as we cannot guarantee that the item has not been used. We kindly ask customers to carefully review their selections before finalizing the purchase.
Requests for withdrawal — including the buyer’s personal details and a copy of the transaction invoice — should be sent by email to info@knitwear.si.
Returned products must be sent to the following address:
KnitWear, Frame Art Studio d.o.o., Peruzzijeva 108E, 1000 Ljubljana, Slovenia
The buyer must return the goods without undue delay and no later than 14 days from the date on which they notified the seller of their withdrawal from the contract. The only cost incurred by the buyer in connection with withdrawal is the direct cost of returning the goods.
Cash-on-delivery shipments will not be accepted and will be refused upon delivery.
All payments received, including the original delivery cost, will be refunded within 14 days of receiving the withdrawal notice, to the bank account specified by the buyer, or alternatively by issuing a credit note in the form of a coupon coderedeemable for the next purchase in the online store.
If the purchase was made using a gift voucher, the seller will not return the voucher but will issue a coupon code of the same value for future use.
Returned products must be undamaged, unused, and in their original packaging.
If the Buyer fails to comply with this condition, they do not lose the right to withdraw from the contract but are liable for any reduction in the product’s value resulting from handling beyond what is necessary to determine its nature, characteristics, or functioning.
The Seller reserves the right to withdraw from the contract if an obvious error is detected (Article 46 of the Obligations Code). An obvious error includes essential characteristics or pricing mistakes that the Seller would not have accepted had they been aware of them at the time of concluding the contract.
This section regarding the right of withdrawal applies exclusively to consumers, as defined under the applicable Consumer Protection Act.
11. WARRANTY OF CONFORMITY OF THE GOODS
A buyer who qualifies as a consumer may exercise their rights under the warranty for the conformity of goods in accordance with the Consumer Protection Act (ZVPot-1).
The buyer must notify the seller of any non-conformity within two months of discovering it.
The seller is liable for any non-conformity that existed at the time of delivery and becomes apparent within two yearsafter the product was delivered.
If a defect becomes apparent within one year of delivery, it is presumed that the non-conformity existed at the time of delivery — unless the seller proves otherwise or the assumption is inconsistent with the nature of the product or the defect itself.
In the notice of non-conformity, the buyer must provide a detailed description of the issue and allow the seller to inspect the product.
A copy of the invoice and the sales contract must be attached to the notification.
The buyer may report the non-conformity by sending an email to info@knitwear.si
The seller is not liable for non-conformity if, at the time of concluding the sales contract, the buyer was explicitly informed that a specific feature of the product deviates from the general requirements for conformity under applicable consumer protection laws, and the buyer expressly accepted this deviation when entering into the contract.
The buyer may request that the seller remedy the non-conformity of the goods free of charge within a reasonable periodafter notifying the seller of the issue.
This period must not exceed 30 days, and the process must be carried out without causing significant inconvenience to the buyer, taking into account the nature of the goods and the purpose for which the buyer requires them.
The above period may be extended only for the minimum time necessary to complete the repair or replacement, but not longer than 15 additional days. The seller shall inform the buyer of any such extension and the reasons for it.
A buyer who has duly informed the seller of the non-conformity is entitled to the following remedies, in this order:
- To require the seller to restore the product to conformity free of charge;
- To request a proportionate reduction of the purchase price, or to withdraw from the sales contract and request a refund of the amount paid.
If the existence of non-conformity is not disputed, the seller will comply with the buyer’s request as soon as possible, and no later than within 8 days.
If the existence of non-conformity is disputed, the seller will provide a written response to the buyer’s request, explaining their position, no later than 8 days after receiving the complaint.
In accordance with Article 466, Paragraph 1 of the Obligations Code (OZ), the seller excludes liability for material defects.
12. COPYRIGHT AND INTELECTUAL PROPERTY
All content on this website — including but not limited to text, images, videos, audio files, and other materials — is protected by copyright and related intellectual property rights.
The Seller holds all moral and material rights to the content published on the website.
The content may be used solely for personal, non-commercial purposes by the buyer, unless prior written and explicit consent has been granted by the Seller.
Any unauthorized use, reproduction, distribution, or modification of the website’s content constitutes an infringement of copyright and may result in civil and criminal liability.
13. PERSONAL DATA PROTECTION
Detailed information on how personal data is processed can be found in the Privacy Policy section of this website.
The buyer is responsible for ensuring that all personal data provided to the Seller is accurate, complete, and up to date, and must notify the Seller of any changes without delay.
By accepting these Terms and Conditions, the buyer confirms that the personal data provided is true and correct.
14. LIMITATION AND EXCLUSION OF LIABILITY
The Seller reserves the right to temporarily disable or restrict access to the website due to technical issues, maintenance, or other necessary operational reasons. Such interruptions may include partial or complete suspension of access to the online store. The Seller shall not be held liable for any damages or costs incurred by the Buyer as a result of temporary unavailability, malfunction, or restricted operation of the website.
The Seller also reserves the right to modify the product offering, correct printing or display errors, and limit product availability without prior notice.
The Seller assumes no responsibility for any damage that may occur to the Buyer’s hardware, software, or other equipment resulting from the use of the website. It is the Buyer’s responsibility to ensure proper technical protection (e.g., antivirus software) before accessing or using the website.
The Buyer is responsible for maintaining the security and confidentiality of the login credentials used to access the website. The Seller shall not be liable for any damages resulting from unauthorized disclosure or misuse of registration data.
15. GOVERNING LAW AND JURISDICTION
These Terms of Business, the sales contract, and all relations between the Buyer and the Seller are governed by the laws of the Republic of Slovenia, except where EU consumer protection regulations require the application of additional provisions from the law of another country.
The parties shall make every effort to resolve any disputes arising from these Terms of Business, the sales contract, or their mutual relationship amicably.
If an amicable resolution cannot be reached, the dispute shall be submitted to the competent court in Ljubljana, Slovenia.
16. COMPLAINTS AND DISPUTE RESOLUTION
16.1. Complaint and Appeal Procedure
The Seller complies with all applicable consumer protection regulations and is committed to maintaining an efficient and fair complaint resolution process.
In the event of any issue or dissatisfaction, the Buyer may contact the Seller by email at info@knitwear.si to submit a formal complaint.
All complaints are handled confidentially and with due care.
The Seller is committed to addressing the Buyer’s concerns, problems, or complaints promptly, effectively, and amicably, striving to reach a mutually satisfactory resolution.
16.2. Out-of-Court Settlement of Consumer Disputes
The Seller does not recognize any provider of out-of-court dispute resolution as competent to handle consumer disputes that may arise under the Act on Out-of-Court Settlement of Consumer Disputes.
In accordance with legal obligations, the Seller provides an electronic link to the Online Dispute Resolution (ODR) platform established by the European Commission, available at:
Online Dispute Resolution | European Commission (europa.eu)
17. Terms of Business in PDF Format
The Buyer may download and save these Terms and Conditions in PDF format for their personal reference.