Privacy policy

The security of your personal data is our highest priority.

To provide you with the best possible experience on the KnitWear website and online store, operated by Frame Art Studio d.o.o., we may collect and process certain personal information.

We treat all personal data with the utmost care and confidentiality, in full compliance with applicable data protection laws and the highest standards of responsible data management.

1.SELLER INFORMATION

Your personal data is collected and processed by Frame Art Studio d.o.o.

Company Name: Frame Art Studio, foto in video produkcija, d.o.o.

Abbreviated name: Frame Art Studio d.o.o.

Headquarters: Ljubljana

Company address: Peruzzijeva 108E, Ljubljana

Registration number: 9745912000

Tax number: SI 59476451

E-mail address: info@knitwear.si

IBAN account: UNICREDIT BANKA SLOVENIJA d.d., TRR: SI56 2900 0005 4024 395

The KnitWear online store is operated and managed by Frame Art Studio d.o.o., which also acts as the data controller and seller.

If you have any questions regarding the processing of your personal data, or if you wish to exercise your rights under applicable data protection laws, you can contact our Data Protection Office at:

📧 info@knitwear.si

We are committed to responding to all privacy-related inquiries promptly and transparently.

2. PURPOSE AND USE OF COLLECTED DATA

For the purposes of our business operations, we may collect the following personal information

  • Name
  • Surname
  • Email address
  • Message content

 

When you visit our website, we process certain data to ensure the secure and reliable operation of the site. We also analyze website activity to better understand user behaviour, improve functionality and optimize how our offers are displayed.

In addition, we may use this information to present personalized offers that are more relevant to your interests.

3. RESTRICTIONS ON THE DISCLOSURE OF PERSONAL DATA

We process personal data solely for the purposes outlined in this privacy policy and always in accordance with the standards and requirements set by applicable data protection laws.

In certain cases, and only when legally justified, we may disclose your personal data to competent state authorities that have a valid legal basis for such a request.

Please note that the controller cannot be held responsible for any unauthorized disclosure or misuse of personal data resulting from improper handling or insufficient protection on the part of the individual user.

4. DATA RETENTION PERIOD

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and processed.

Where the processing of personal data is required by law, the data will be stored for the period specified by the applicable legislation.

Once the retention period expires, the controller will securely and permanently delete or anonymize the personal data so that it can no longer be associated with any identifiable individual.

5. YOUR RIGHTS

You have the right to request access to your personal data, as well as its correction, deletion, or restriction of processing.

You may also object to the processing of your personal data or request its transfer to another controller.

To exercise these rights, please submit a written request to the address of the controller’s registered office or send it by email to info@knitwear.si.

We will review and respond to your request within one month of its receipt.

If your request is particularly complex or if we receive a large number of similar requests, this period may be extended by up to two additional months — in which case, you will be informed accordingly.

If your request is submitted electronically, we will provide our response in the same format, unless you specify otherwise.

Please note that when a request is manifestly unfounded or excessive — especially due to its repetitive nature — the controller reserves the right to:

(a) charge a reasonable administrative fee to cover the costs of fulfilling the request, or

(b) refuse to act on the request.

 

  • Right of access

You have the right to know whether your personal data is being processed and, if so, to obtain access to that data, along with the following information:

(a) the purposes for which your data is being processed;

(b) the categories of personal data involved;

(c) the recipients or categories of recipients to whom your data has been or will be disclosed;

(d) where possible, the intended period of storage for your personal data, or, if that is not possible, the criteria used to determine this period;

(e) the existence of your rights to request correction, deletion, or restriction of processing, or to object to such processing;

(f) your right to lodge a complaint with the relevant supervisory authority;

(g) where your personal data has not been collected directly from you, all available information about its source.

  • Right to Rectification

You have the right to request the correction of any inaccurate personal data concerning you.

Taking into account the purposes for which the data is processed, you also have the right to request that any incomplete personal data be completed or updated.

  • Right to Erasure

You have the right to request the deletion of your personal data when one of the following conditions applies:

(a) the personal data are no longer necessary for the purposes for which they were collected or otherwise processed;

(b) you withdraw your consent, and there is no other legal basis for processing;

(c) you object to the processing, and there are no overriding legitimate grounds for continuing it;

(d) the personal data have been processed unlawfully.

  • Right to Restriction of Processing

You have the right to request the restriction of processing of your personal data in any of the following circumstances:

(a) you contest the accuracy of the personal data, for a period that allows us to verify its accuracy;

(b) the processing is unlawful, and you oppose the erasure of the data, requesting instead that its use be restricted;

(c) we no longer need the personal data for the purposes of processing, but you require it for the establishment, exercise, or defence of legal claims;

(d) you have objected to processing based on our legitimate interests, pending verification of whether our legitimate grounds override your own.

When processing has been restricted in accordance with the above, your personal data will, apart from storage, be processed only with your consent, or for the establishment, exercise, or defence of legal claims, or for the protection of the rights of another natural or legal person.

Before lifting the restriction on the processing of your personal data, we will inform you accordingly.

  • Right to Data Portability

You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format.

You also have the right to request the transfer of this data to another controller when the processing is based on your consent.

Where technically feasible, and upon your request, we will transfer your personal data directly to the other controller.

  • Right to Object

You have the right to object at any time to the processing of your personal data on grounds relating to your particular situation.

  • Right to Lodge a Complaint with the Information Commissioner

If we do not respond to your request within the statutory time limit, or if your request is refused, you have the right to lodge a complaint with the Information Commissioner.

6. Cookies and Advertising

Cookies are small text files stored on your device when you visit our website. They do not harm your hardware or software.

Their storage is fully controlled by your web browser, allowing you to limit or disable cookies at any time according to your preferences.

  • Cookies are harmless and always time-limited in their duration.

The use of cookies within the European Union (EU) is regulated by the Directive on Privacy and Electronic Communications (2002/58/EC), as amended by Directive 2009/136/EC concerning cookies and similar technologies.

In Slovenia, the use of cookies is governed by the Electronic Communications Act (ZEKom-1, Official Gazette No. 109/2012).

Article 157 of this Act establishes the legal framework for protecting the privacy of internet users.

The website www.knitwear.si uses cookies essential for its proper functioning.

These cookies do not store personal data but help us understand visitor activity and interests, allowing us to improve the website and enhance your user experience. By continuing to use our website, you consent to the use of cookies.

  • Why are cookies necessary?

Cookies are essential for providing a smooth and user-friendly online experience.

They make the interaction between you and our website faster and easier by remembering your preferences and previous visits — saving you time and making browsing more efficient and enjoyable.

When you start using our online store, a temporary cookie is assigned to your session.

This cookie enables user identification, shopping cart tracking, and ensures transaction traceability.

It is stored on our server only for the duration of your visit and is automatically deleted after one hour of inactivity.

The company may also store certain persistent cookies on your device.

These may include an encrypted user identification number, which allows us to recognize you on your next visit to the online store, and cookies related to item ratings, which help you see which products you have already reviewed.

In addition, the website uses cookies from Google Analytics, an external service that helps us analyze website traffic and understand how visitors use our site.

All data collected through these cookies is processed in an anonymized and aggregated form for statistical purposes only.

To ensure online security and protect against misuse, the company also records the IP addresses from which users access the online store.

  • Managing cookie settings

You can change your cookie settings at any time by clicking on the "Manage cookie settings" icon. You may need torefresh the page for the settings to take effect. Most web browsers also allow some control over most cookies throughbrowser settings. How to manage cookies in browsers can be found on the browser provider's website.

You can delete the cookies that have been downloaded in your browser. Instructions on how to delete cookies in yourbrowser can be found on the browser provider's website.

7. Final Terms

We reserve the right to amend this Privacy Policy at any time.

All updates or changes will be published on our website at https://www.knitwear.si/.

For any additional information regarding these changes, you can contact us at info@knitwear.si.

This Privacy Policy takes effect on 10 October 2025 and remains in force until amended or replaced.